Terms & Conditions.
Bookings Gatcombe park farm Glamping handles bookings from persons over 18 years of age (and over 21 years of age for all-adult groups). We reserve the right, without giving reasons, to refuse a booking. When you submit your booking through the online reservation system you will receive an automated booking summary e-mail, to the e-mail address provided. Please check the e-mail for any errors. The automated e-mail does not form a contract between you and Gatcombe park Farm glamping. A contract will be formed when we send you a booking confirmation via email. Any issues must always be notified by email or telephone within 7 days following the receipt of the booking confirmation letter or before the start of your stay if that occurs within 7 days. Group Bookings: Gatcombe Park farm has the right to refuse group bookings if we feel that they may be of detriment to other guests staying on site or the residents. To book the site on an exclusive basis, we have a minimum booking requirement of 3 nights. The person who makes a booking (the host) will be responsible for all persons included in the booking and should ensure that each guest is aware of these terms & conditions. Site Regulations and Policies must be followed In order to make the stay at Gatcombe Park Farm as pleasant as possible for everyone, all guests must keep to rules of behaviour listed here, behaving in a considerate and safe manner to all people on site and local residents. To respect fellow guests and local residents we ask that there are no high noise levels after 9.00pm with all noise to stop by 11.00pm. We do NOT allow amplified music, drumming or live music at any time, Clients are not permitted to bring speakers or amplification equipment at any time. We are happy for low level music to be played on phones (or other small devices) as long as consideration is observed for all other guests on site. If we receive a call out for noise/anti social behaviour the guests will forfeit their security deposit, in full, and be charged an additional fee of £25 per for each call out. Fire-bowls must be kept within the designated areas and at a minimum of 4 metres from your accommodation, and only wood purchased from the Wood Store can be used for the log burners. Please do not collect any wood from the farm for burning. Fireworks and sky lanterns are STRICTLY PROHIBITED as they pose a risk of fire and are a danger to animals. We do not allow any naked flames, smoking, gas fires, BBQ etc inside the tents and ask that only the battery powered lighting provide is used during your stay. We hope you love the natural environment as much as we do!
We ask that you consider the Countryside Code including the following: ! Leave gates as you find them, closing a gate if found closed. ! Keep to public footpaths when exploring the local area ! Do not walk across crops (this includes long grass). ! Leave no trace on the land. We provide a variety of bins in your accommodation and at the car park. If the Site Regulations are breached, in serious circumstances, we may ask you to terminate your stay without a refund.
Gatcombe Park Farm reserves the right to make alterations to the set-up and opening hours of the facilities and supplies on the farm. Please note that essential maintenance activities may be carried out at the farm or to accommodation during your stay without you being entitled to any compensation. You may encounter chickens and other birds along with the Alpacas while staying on our site. Please refrain from feeding them at any time and do NOT allow them to enter the tents. There are Alpaca’s in the paddock opposite. Please do not feed them at any time as they are on special diets. Alcohol Policy Guests (over 18) are allowed to consume alcohol on site. However, we do ask that guests are respectful of all other guests and local residents in this regard and do not allow their behaviour and noise levels to cause a nuisance or disturbance. Should any complaints arise in this regard then we reserve the right to ask the guests in question to leave the site with immediate effect. Noise Disturbance Deposit For all bookings we require a pre authorised noise disturbance and damage deposit of £100 upon check in for glamping accommadtion. Where no extra’s have been purchased and/or no damage has occurred we aim to release security deposits within ten working days of guests’ departure. It can take longer if deductions are involved for repairs or replacements. The security deposit covers any costs to Gatcombe Park farm for damage/breakages/extra cleaning during the client’s stay.
Damages, Breakages and Cleaning For damages or breakages: Guests are advised to check the accommodation unit/s for any damages or breakages found at the beginning of their stay and to inform us of any that they find. Please let us know if anything gets broken so we can replace it for our next guest. We will only charge for replacements in exceptional circumstances, as we expect a degree of wear and tear. If damage is directly attributable to the guest, then we reserve the right to request payment towards costs of repair/replacement. Gatcombe Park Farm reserves the right to deduct this payment from your security deposit or invoice guests following their stay. For extra cleaning: Guests are reminded that they must leave the property in the same condition as when they arrived, remove all food items and personal belongings and follow instructions about where to place rubbish etc. and return any moved inventory items to each accommodation unit or they may be liable for extra cleaning costs. If the accommodation unit is not left in an acceptable condition and Gatcombe Park Farm Glamping has to carry out extra cleaning above and beyond what they would normally expect this will be charged at £15 per individual staff hour we reserve the right to deduct this payment from your security deposit or invoice guests following their stay.
Gatcombe Park Farm accept no liability for ay injury/accident occurring during the your stay on site. Lost Property Returns For lost property returns, Gatcombe Park farm charges £10 for small items and £15 for large items towards staff costs for travelling to a Post Office, postage and packaging.
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Accommodation Included in the accommodation price: Rental of glamping accommodation pitches booked Bed Linen, Bedding, Towels Access to all areas of of the site and communal equipment Private designated bathroom with electric shower and toilet All equipment needed for cooking and washing up etc Running water in the communal area Electric and WIFI within the Wagon and Cabin. NOT included in the accommodation price: wood, firelighters, kindling and matches , Rubbish collection (rubbish should be put in the large bins along side the barn, Washing up of all used kitchenware Emptying the ash from the fire pit, BBQ and stove) We work very hard to keep the site and accommodation in tip top condition and, of course, our job is to ensure we clean thoroughly between every guest. However, we ask guests to be courteous and considerate to our staff and ‘do their bit’ to ensure that their accommodation is left tidy at the end of their stay. As you may imagine cleaning is a very time consuming job and it is surprising just how much the below can really help out. Please ensure the following is done before departure as these things really do help our staff greatly: 1. Any kitchen/cooking equipment used should be washed up and returned. 2. If you have used the glamping cooker we ask that this is cleaned out using the cleaning equipment provided. 3. You do NOT need to strip the beds but we do ask that the that it is left in a respectful and considerate state. Gatcombe Park Farm do reserve the right to charge a cleaning fee for excessively dirty/messy accommodation which incur considerable extra cleaning time/staff costs. This charge would be anywhere between £20-£50 depending on the severity of the case. This fee would be deducted automatically from the card used for the security deposit. Useful Things to Pack When we have been glamping we have found the following extras particularly useful: • Slippers • Wellington Boots • Waterproofs • Blankets (we provide blankets but you may like to bring extra) • Insect repellent • Sunscreen and Hats • Warm PJs and Fluffy Socks • Deck Chairs for softer/extra seating (we do have a couple on site you can use but this is on a first come first served
Electricity Supply, We have one camper van pitch for this and cannot be held accountable for loss of electric (on your pitch) due to the client overloading the system. We are based in a rural field and although the electric supply is good it will trip if too many items are plugged in at the same time. There are clear warnings and instructions given in writing on how to use the electric responsibly and you will also be given verbal instructions by our staff during your check in. It is the responsibility of the client to listen to and read all the information carefully. Usually it is a simple job of turning the electric back on. However, if the issue is more serious then please contact us and we will do out best to investigate and have it back on as soon as possible (depending on the time of day this occurs it may take a little time to rectify). No refund will be given if the cause of the issues with the electric is due to the client overloading the system.
Keeping Warm: Gatcombe Park Farm cannot be held accountable for any inclement weather during your stay and if you choose to terminate your stay early there will be no refund given. Our Retro Cabin and Showman’s Wagon comes equipped with a electric blow heater which should allow for plenty of heat. You will also find extra bedding inside your Tipi tents. It is the client’s choice whether or not to use these items. There is also a fire pit on each glamping pitch for outside warmth as well as out communal fire pit at the main area. It is the client’s responsibility to ensure they bring suitable winter PJs/Onesies, thick fluffy socks, slippers and dressing gowns!
Prices/Special Offers/Discounts The prices on the Gatcombe Park Farm website are not binding and we reserve the right to modify these prices. The price stated on the booking confirmation (sent after automated booking summary) is binding. Special offers and/or discounts cannot be used after you have booked your stay. Payments and Deposits i. Deposits (30%) are due immediately upon booking. ii. Deposits (30%) made by bank transfer are due within 24 hours of making a booking. Full payment must be made if you make a booking within 1 month before the start date of your holiday. If balances have are not paid on time then Gatcombe Park Farm reserve the right to cancel your booking and retain any payments made. Payments Plans We are pleased to offer payment plans for all bookings which are further than 6 weeks in the future from the booking date. There are a few things to be aware of: 1. All bookings are subject to the same cancellation terms and conditions. Balance payments must be completed in full by no later than 6 weeks prior to the arrival date as per our standard terms and conditions. 3. We offer weekly/monthly payment plans and the final payment will be no later than 6 weeks prior to the arrival date. 4. The client must contact us directly after placing the booking, to request a payment plan. If the client does not contact us within 7 days of making the booking we reserve the right to refuse the payment plan option. Payment is to be made by BACS for all bookings. Items which are bought on site during the stay (wood or honesty shop items) can be paid for out of the security deposit OR by cash prior to leaving
COVID POLICY Due to the recent change in Government legislation/policy/restrictions for Covid19 we will no longer be offering special terms for clients affected by covid19. All bookings are subject to our standard terms and conditions and cancellation policy.
Arrival and Departure You have access to your accommodation from 3.00pm on the day of arrival unless you have booked and paid for an early arrival which is from 1.00 p.m. Latest face to face check in time is 7pm on the date of arrival. On the day of departure you must vacate your accommodation by 10.00 am, leaving your accommodation clean and tidy unless you have paid for a late check out at 11:00am. Please note that the advised check-in time is between 3.00 pm and 4.00pm. The check-in times are for your own interest to allow you time to unload your luggage and be shown the accommodation before dark. Should you be unavoidably delayed, please contact us .PLEASE DO NOT ARRIVE BEFORE 3PM (UNLESS BOOKED EARLY CHECK) AS YOU WILL BE ASKED TO WAIT TILL 3PM.
Dogs only within the Retro Cabin and Showman’s Wagon, They must be well trained well trained/friendly doggies, there are some strict rules and policies that we ask ALL clients to abide by at all times: â—¦ No more than 1 dogs per unitâ—¦ Dogs will be charged £35 per dog per stay â—¦ Dogs must be kept on lead at all â—¦ Dog owners will be required to sign a waiver form upon arrival at the site and pay a total of £50 security deposit in addition to the standard £100 deposit (£150 in total) â—¦ Dogs owners are required to have appropriate insurance for their dogs â—¦ All dog waste must be picked up and disposed off in the appropriate bins â—¦ Gatcombe park farm take no responsibility for loss, injury or death of a pet whist staying on site â—¦ We regret we are unable to allow breeds which are listed on the Dangers Dogs List â—¦ There are often other animals (chickens Ducks and Alpaca) around on the farm, we expect owners to ensure that their dogs are kept on leads and under control at all times â—¦ Dogs must NEVER be left in the accommodation unattended at any time â—¦ Dogs are not allowed to swim in the on site natural pond. Dogs are not permitted in any of the communal areas of bathrooms â—¦ Dogs are not permitted on any of the beds or soft furnishings at any time â—¦ Please be aware that all floor rugs will be removed if dogs will be staying â—¦ Accommodation will be thoroughly checked on departure to check for any damage and charged for accordingly proportionate to the damaged caused â—¦ If any of the rules and polices are breached at any time the guest will be ask to leave the site without a refund and forfeit the security deposit.
Emergency Contact/Out of Hours Contact If you require the help of a member of staff, at any time, during your stay then please refer to the booking information for the emergency contact mobile number.
Liability ; Gatcombe park farm accept no liability for: i. theft, loss or damage, of whatever nature, during or as a result of a stay at Gatcombe Park farm ii. any defect or out of action equipment and loss or closure of supplies iii. loss or injury caused by any animals/wildlife found on the farm or glamping site (please refrain from feeding anything) Guests are responsible for any losses and/or damage which occurs as a direct or an indirect consequence of their stay, irrespective of whether any losses and/or damages are caused by themselves or by third parties who are at Gatcombe Park farm . If you leave your accommodation in an inappropriate condition, additional costs can be charged to you. Force Majeure : Gatcombe Park farm glamping cannot be held liable if, through Force Majeure, the implementation of the agreement is entirely or partially, temporarily or permanently, prevented due to circumstances which are beyond the control of Gatcombe Park Farm, including threat of war, blockades, fire, floods, staff strikes, and other disruptions or events. Complaints Procedure We take great care to ensure you have an enjoyable stay however if you have a complaint during your stay please contact as soon as possible. If a genuine complaint is not settled to your satisfaction, then you can write to us within 14 days of your departure.
Risks You will be staying at a farm with animals and potentially dangerous farm equipment amongst other hazards. Also please be aware that some of the guest equipment, including the BBQs, gas stoves and wood burning ranges may be dangerous if misused. Gatcombe park farm is not responsible for accidents (to the greatest extent permitted by law). Children must be supervised at all times on site if visiting.
We recommend you take out travel insurance against the risk of accidents and your stay being terminated early. Day Visitors You can have day visitors during your stay (10am - 9pm ONLY) but you must inform us of their details prior to check-in and ask them to report to the office on arrival. Day visitors are NOT permitted to stay overnight. Should it be found that visitors have stayed without prior consent then Gatcombe Park farm reserve the right to charge £100 for the additional guest/s. Day visitors are permitted on site between 10am and 9pm and there is a charge of £12 per person, per day. General: Your contract partner is Gatcombe Park farm glamping. We are not bound by any printing errors.